Browsing: Business Technology

UK businesses are increasingly using artificial intelligence tools to improve productivity, automate repetitive tasks, enhance customer service and support decision-making. Popular solutions include ChatGPT, Microsoft Copilot, Google Gemini, Claude, Perplexity AI and workflow automation platforms. The most effective AI strategies focus on solving specific business problems while maintaining data security, employee oversight and responsible use. Introduction Artificial intelligence is becoming a practical business tool rather than a technology reserved for large technology companies. Across the UK, businesses of all sizes are exploring AI tools to reduce administrative workloads, improve customer experiences, analyse information faster and help employees work more efficiently.…

The UK does not currently have a single AI Act. Instead, artificial intelligence is regulated through existing laws covering data protection, consumer rights, equality, cybersecurity and sector-specific requirements. In 2026, businesses using AI tools must focus on governance, transparency, accountability and responsible deployment. Companies should create AI policies, assess risks and ensure human oversight when using automated systems. Introduction Artificial intelligence has moved rapidly from experimental technology to a core business tool across the UK economy. Companies are now using AI for customer service, marketing, recruitment, financial analysis, cybersecurity, logistics and decision-making. But as adoption grows, questions around privacy, accountability,…